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The Surgical Artist's Blog

Two-Way Communication Embraced for Safer Care

Posted by Jennifer Deal on Oct 12, 2011 6:09:00 PM

The Agency for Healthcare Research and Quality (AHRQ) launched an initiative with the Ad Council to encourage clinicians and patients to engage in effective two-way communication to ensure safer care and better health outcomes. At Southern Surgical Arts, we understand the importance of communicating the risks and benefits of cosmetic surgery with our patients. And we support the agency's efforts to help develop questions that help the patient make a good decision when choosing cosmetic surgery.

Here are a few questions that the agency suggests you ask in their interactive question builder. We believe the following questions are great conversation starters with your surgeon:
What kind of surgery do I need?
Have you done this surgery before?
Will I need anesthesia?
How long will it take me to recover?
What will happen after the surgery?

Dr. Nease and Dr. Deal have built a practice that focuses on the patient. This includes giving each patient the time they need to make a good decision about their cosmetic surgery procedure. "My goal is to answer all the questions that a patient has about the procedure I recommend. This includes discussing what happens before, during and after the surgery," said Dr. Deal. "I, as well as our clinical staff are available to answer questions for our patients throughout the entire process."

Southern Surgical Arts loves to hear from happy patients. One of Dr. Deal's patient, Danielle Webb had this to say about our communication process, "I cannot thank Dr. Deal enough for the awesome job he did. I felt comfortable with the staff and Dr. Deal immediately. He answered my questions, explained everything...I was just completely at ease. The day of the surgery, the follow up appts...everyone has been great!!."

Likewise, a patient named Heather wrote on our Dr. Nease's Google Places page, "Dr. Nease and his staff are excellent and knowledgeable. They were always available to answer my questions (and I had a lot!). The care before and after my surgery was above and beyond what was required."

Do you have questions about a cosmetic surgery procedure? What's keeping you from asking Dr. Deal or Dr. Nease? Our in-office and online consultations are complimentary and we look forward to seeing you soon.

Chattanooga, One North Shore: 423-266-3331
Calhoun: 706-629-8622

Topics: In The News, Face, Board Certified Cosmetic Surgeon, Patient Care & Experience, Research & Forefront, Body, Breast